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privacy
policy
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Welcome to the SiteFly.com website (the "SiteFly.com
site"), owned and managed by SiteFly.com CORP. ("SiteFly.com").
The SiteFly.com products and services (collectively, the
"Products and Services") are offered by SiteFly.com
through web pages at SiteFly.com and are made available
subject to this Privacy Policy. This statement discloses
the privacy practices of the SiteFly.com site. By using
the Products and Services, you agree, without limitation
or qualification, to be bound by this Privacy Policy.
OUR PLEDGE TO YOU
At SiteFly.com we understand the importance of privacy.
We treat our customers as part of our team and carefully
protect all the information they have entrusted to us.
The information we request from you will enable us to
provide you with the highest levels of personal service
and quality. We will not disclose any personal information
to any external company or person, except as described
above, without a customer’s informed consent unless
we are required by law to disclose this information.
With the growth of electronic media we recognize that
it is necessary to take further steps to protect the
privacy of the individual. We fully support the new
Canadian legislation, the Personal Information Protection
and Electronic Documents Act, in its role to protect
the privacy of the individual. Our role in protecting
an individual’s privacy does not stop with this
Act. We maintain the security and confidentiality of
the information disclosed by our customers according
to the strictest standards. We are continually looking
for additional ways to ensure that the personal information
we hold is secure and used in a responsible and respectful
manner. As such, we have appointed a person responsible
for ensuring that the personal information entrusted
to us is secure and will not be used for purposes other
than what we require to deliver the service our customers
deserve and expect.
To summarize our commitment to Privacy, we have detailed
the following promises:
What information we collect from you
SiteFly.com only collects Personal Information that you
voluntarily provide to us.
How we use your information
SiteFly.com uses your Personal Information for the purposes
of responding to and processing your requests for our
web-based products and services.
Who we share your information with
SiteFly.com will only share your Personal Information
with our authorized service providers that perform certain
services or functions on our behalf or as required by
law. SiteFly.com does not sell or rent your Personal Information
to anyone.
SIGNING UP
Any information you provide on our website is treated
as securely as through any other business channel. We
use standard encryption software (128 bit secure socket
layer) that protects information as it is sent from
your browser to our systems. Our data centres are protected
by several layers of firewalls to ensure that only you
can access your information. In general, we require
similar information online to that which we require
for you to make a booking over the phone with one of
our sales representatives.
INFORMATION ABOUT YOU
On all SiteFly.com pages that collect Personal Information,
we specifically describe what information is required
in order to provide you with the product or service
you have requested.
SiteFly.com collects Personal Information when you:
Become an SiteFly.com member
Complete a customer profile
Purchase a website package
Use our online website builder service
Participate in a survey, contest, or sweepstakes
Contact SiteFly.com
Are contacted by a sales representative to whom you
voluntarily provide your Personal Information
USE OF YOUR INFORMATION
Information collected on SiteFly.com may be used to:
Register you as an SiteFly.com member
Offer you additional SiteFly.com services
Send marketing communications or surveys to you
Respond to your questions or suggestions
Improve the quality of your visit to our site
SiteFly.com NEWSLETTER
SiteFly.com’s Email newsletter provides regular
updates and articles about SiteFly.com’s service
offerings and industry trends you should be aware of.
To sign up for this service, we ask that you provide
us with your Email address, your country of residence
and your postal code. You may unsubscribe at any time
by using the link provided on every newsletter.
INFORMATION USE
Brochures & CD-ROMs: We use your address information
and details about your personal preferences to mail
you selected SiteFly.com brochures & CD-ROMs. If at
any point you wish to have your name removed from our
mailing list, please contact us at remove@SiteFly.com.com.
When we mail you a brochure we send your address to
an external company, which processes the mailing on
our behalf. We use contractual and other means to protect
your information while our agents are processing it.
Research: From time to time SiteFly.com will retain the
assistance of external service organizations to help
us understand our travellers and any trends in our industry.
We may disclose some of your personal information to
those companies solely for the purpose of conducting
research and analysis on behalf of SiteFly.com. We use
contractual and other means to protect your information
while our agents are processing it. We are always interested
in how our customers heard about SiteFly.com. We may ask
you for information about how you heard about us and
what types of media you watch and read. We gather this
information to enable us to understand which marketing
and advertising tools are most effective for our business.
Does SiteFly.com collect any other information about
visitors to the website?
We constantly seek to improve our website and the online
services we offer. As part of these efforts, we collect
and analyze certain information about visitors to our
website. This data includes (but is not limited to)
domain and/or web browser information. We may track
which website you visited before arriving at our site
and the website you link to when you leave www.SiteFly.com.com.
We may also keep a record of which pages you visit on
our site and how long you spend on each page.
We also use “cookies” on our site. Cookies
are small pieces of information that our server places
on a visitor’s computer hard drive to enable that
person to use our site more easily. For example, we
place a cookie on your computer when you visit our site.
The next time that person visits our site using the
same computer our server will recognize the cookie and
the visitor. Many web browsers are automatically set
to accept cookies. You may change your browser settings
to reject cookies or notify you when a cookie is about
to be placed on your computer. Please note, however,
that if you reject cookies, certain parts of our website
may not operate as efficiently as they would if cookies
were enabled.
Complaints
If you feel that SiteFly.com has not complied with this
Privacy Policy or if you are otherwise concerned with
SiteFly.com’s personal information practices, then
you may file a complaint by sending an Email to customercare@SiteFly.com.com.
Complaints or requests for information shall be the
object of an investigation or response within 30 business
days. If the complaint is justified, SiteFly.com will
take the appropriate measures to address the complaint,
including access to the requested information, by proceeding
with rectification or, as the case may be, by amending
its Policy and practices.
The term ‘SiteFly.com’ in this policy includes
SiteFly.com, SiteFly.com and any of our wholly owned subsidiaries.
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